Terms & Conditions

GVB Travel Private Limited ("Tour de Guide" or "We") welcomes you (the "Customer" or "you") to its website (the "Site"). References to the Site are deemed to include derivatives thereof, including but not necessarily limited to mobile websites and applications. The Terms of Use -as defined below- apply to our services, directly or indirectly made available to you through whatever means, including online reservations, customer service requests or otherwise. By accessing, browsing and using the Site and/or by making a reservation through Tour de Guide, you acknowledge and agree having read, understood and agreed to the Terms of Use.

Our different policies and guidelines, which can be found throughout the Site, including but not limited to, the Privacy Policy, Shop Safe Policy, Cancellation Policy, Refund Policy, Terms and Conditions of Payment Gateway, FAQs, etc. (collectively the "Policies"), should be read in conjunction with and are an integral part of these terms and conditions and are hereby included by reference. The terms and conditions set out below and the Policies are collectively referred to as the "Terms of Use". If you do not agree to the Terms of Use, please cease use of the Site immediately. The Terms of Use - as may be amended from time to time - constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between you and us with respect to their subject matters unless explicitly stated otherwise.

DEFINITION

”You”/”Client” means the Person/Persons in whose name or on whose behalf the booking is made ”We”/”Us” means GVB Travel Private Limited

“Independent Contractors” means hotelier/hotel owner, owner of any airlines or shipping company or Railway, Ferryboat owner/Operator, Coach owner/Operator, or Attraction/Activity company or any other person or organization who has been selected by us to render services to the Client.

“Tour Cost” means the amount mentioned in the Total Tour Cost/Itinerary Price on the website.

All trade names and marks belong to the respective owners and we stake no claim or patronage of the same.

All errors and omissions exempted.

Responsibility/Liability of GVB Travel Private Limited:

The Itineraries are provided by GVB Travel Private Limited, an Indian based travel company. Company is not itself an owner of any Carrier, Hotels, Accommodations, Air Craft, and Coaches listed on our Itineraries.

Booking with us is subject to the terms, conditions and limitations of liability imposed by those transportation companies, hotel contractors and other service providers who may provide you with services and facilities at our request/bookings made with them.

Tour de Guide shall not in any circumstances be held liable for and will not accept responsibility or liability for the acts, omissions, defaults or failures on the part of the transportation companies, hotel contractors and other service providers which are used in these tours.

Tour de Guide acts only as your agent to introduce you to service providers. We do not accept any legal liability or damage including death, injury, delay, loss of any nature, additional expenses or inconvenience whatsoever caused to property or the passenger for himself and his executors, administers and dependents expressly renounces all claim against GVB Travel Private Limited in respect thereof, whether the same may be due to negligence, misconduct, act of omission, default or failure on the part of GVB Travel Private Limited or not.

GVB Travel Private Limited will be not responsible or liable (for damages, refund or otherwise) for

Mechanical breakdowns, government actions, weather, acts of God, strikes, compulsory quarantine or other services beyond its control.

The failure of the client to obtain the correct and required documentation (e.g. passports, visas, health certificates)

The failure of the client to follow instructions, including but not limited to check in, check out and departure places and times.

The delay of, loss of or damage to participants baggage or its contents regardless of whether check with any carrier, provider of accommodation or otherwise.

GVB Travel Private Limited reserves the right to use other service providers of a similar or higher standard at their discretion. GVB Travel Private Limited reserves the right to amend, make variations to or cancel the tours, accommodation or other services and facilities. All prices are subject to alteration at the absolute discretion of the Company, and in particular but not limited to when there are tariff or fare variations for currency exchange fluctuations.

The transport companies or firms concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their aircraft and/or conveyances. The airline tickets issued by the airlines concerned, when issued, shall constitute the sole contract between these airlines and the purchaser of this tour and/or tour members.

No person other than us, in writing, has the authority to vary, add, amplify or waive any stipulation, representation of term or condition of GVB Travel Private Limited.

Booking Policy:

When you reserve an Itinerary or customize your package through www.tourdeguide.com, you will receive an email confirming your reservation as well as the voucher for your selected services. Your reservation or purchase through www.tourdeguide.com also means you accept all terms and conditions mentioned or referred to on www.tourdeguide.com.

You can change or cancel your services either online under your Reservations when signed into your tourdeguide.com account, or by calling our customer services number. For reservation, you have to select book the itinerary or book the package and automatically the payment & confirmation deadline will come. You have to confirm & secure your reservation by paying against the invoice amount.

Please note that it is your responsibility to check the details of your reservation before you submit the reservation and after your reservation is confirmed. Cancellation fees or processing fees, as set out in this site, will be changed for any cancellation or amendment to your reservation or purchase. Should you wish to cancel or amend your bookings, you can make the changes through your member page.

These terms and conditions may not be changed by any unauthorized person, including employees of Tourdeguide.com.

Cancellation Policy:

If you do not show up at the hotel or check-out early without advance notice you are not entitled to any refund. This term may be varied subject to the relevant hotel's private cancellation policy and is subject to change at any given time without prior notice.

Cancellation Policy is applicable per transaction and is based on individual component cancellation policy stated on the voucher sent to the email specified by the logged in customer.

You agree to pay any supplier required cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.

Refund Policy:

When you cancel a booking and are entitled to a refund then we will instruct the refund as soon as practicable. The processing may take between 2-4 weeks until the whole amount is credited back and appears on your credit card statement. The reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. See above cancellation policy for a more detailed list. In case a reservation that you make is not confirmed, we will not charge anything on your credit card and will release the whole amount that was held on it immediately. After this is done, it will still take a period of about 2-4 weeks for the bank to process this and for the whole amount to be credited bank and appear on your credit card statement.

All the refunds of any transaction's amount against any purchase through this website would be refunded to the original mode of payment

Delivery Policy:

Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored

Changes or Cancellation by www.tourdeguide.com

We reserve the right to make changes or cancellations after the reservation at any time. However, we will endeavour not to make a major change or cancel the booking within 72 hours of the arrival date, except by unforeseen events.

If we have to make a major change to your arrangements after booking, we will offer you the option of accepting the change or cancelling the booking and receiving a full refund of any monies paid to us. We do not accept responsibility for any expenses or costs you may incur as a result of any change.

Changes/Amendment by you:

Any change or amendments are subject to availability at the time you make the request and also as per the Independent contractors policies.

Non-arrival to the Hotel (No Show)

Please note that some hotels may release the reserved rooms if you fail to check in before 6 p.m. As such, please provide information regarding your estimated arrival times so that the relevant hotels can be informed of your late arrival (e.g. if you were to arrive later than 6PM). Generally, the hotels will keep the rooms until the next day since we have guaranteed the room with the prepayment. However, in the event that you fail to arrive at the hotel on the arrival date, the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation. If you fail to check in on the first date of your booking but still continue your travel plans in staying at the reserved hotel, please contact us urgently so that we can inform the hotel to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund can be issued. Policy for no shows will be applicable.

Special Request

Please note that any requests that are made during your reservation, will be conveyed to the selected hotel. However, all requests are not guaranteed as they are subject to availability upon your arrival to the hotel. We do not assume any in the event that a request is made for accessibility (i.e. wheelchair accessible room), please contact us before submitting the online reservation.

Voucher

Upon confirmation of the reservation, a confirmation number and voucher will be electronically issued to you via email. The voucher must be presented to the hotel upon arrival. Failure to produce the voucher at check-in may result in the hotel not honoring your reservation or failing to trace your record.

Guaranteed Reservation

All reservations made with tourdeguide.com are guaranteed. If your reserved hotel becomes unavailable or your booking cannot be honoured upon check-in because of a mistake by tourdeguide.com, please immediately contact us at -- or via email.

We will arrange a room at another convenient and comparable hotel for you. The full cost of the first night's stay, including any tax and service charges will be [borne] by us. We will also bear all communication costs to our office.

Room Size

It is the responsibility of the person making the reservation to ensure that the room(s) reserved will be suitable for the party size. It should be noted that European and U.S. room types can differ greatly (U.S. twin rooms can accommodate up to 4 people, but European twin rooms can only accommodate a maximum of 2 people).

Complaint, Comments & Suggestion:

Tourdeguide.com may display reviews, comments and other material in relation to hotels as well as other holiday and travel experiences ("Reviews"). Tourdeguide.com may also offer a facility allowing users of this website to post Reviews ("User Reviews"). You disclaim any proprietary rights you may have in such User Reviews, and the same may be freely used, copied, distributed and made available in any medium and in any form by Tourdeguide.com or its affiliates without your permission. Where this posting facility is offered, you expressly agree only to submit User Reviews that are appropriate to that service, complying with these terms and conditions and also any accompanying guidelines made available on this website.

Specifically, by using such a service, you represent and warrant that:

You own or otherwise control all of the rights to the User Reviews that you post;

As at the date of posting, the User Reviews submitted are accurate;

User Reviews that you supply do not breach any Tourdeguide.com terms and conditions of use, guidelines or policies (as applicable from time to time);

You will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such;

You will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity;

You will not to post or distribute any information or material that is owned by any third party without the express written consent of such party to do so;

Tourdeguide.com does not edit Reviews or User Reviews submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such Reviews or User Reviews or their subsequent posting, use or distribution. In addition, Tourdeguide.com does not verify, endorse or approve the views or comments expressed in any Reviews or User Reviews which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk.

Tourdeguide.com reserves the right for any reason in its sole discretion to refuse to post or remove (without notice) any Reviews or User Reviews. Amongst other things, this includes situations where Tourdeguide.com receives a third-party complaint and/or has reason to believe that there has been a breach of these terms and conditions.

If you have a complaint about any reviews, comments or material posted on this website you should put such complaint in writing (giving as much information as possible about the circumstances) to: contact@tourdeguide.com

Note that Tourdeguide.com reserves the right to ask for further information in relation to nature of such complaint and, if necessary, may ask you to verify your identify.

In the event that you have complaints about your hotel accommodation during your stay, please immediately contact us at -- or via email contact@tourdeguide.com.com to assist you with your complaints. If you are unable to contact us at any point during your stay, you should within 7 days of returning from the hotel or tour provide us with your comments in writing with the supporting documents to facilitate our investigation with the hotel.

Payment Security:

Please refer to our privacy policy for payment security. We accept payments online using Visa and MasterCard credit/debit card in the (Currency required, e.g. Euro/INR/USD). If "Credit Card Online" is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase.

Your Responsibility:

We endeavor provide as much information as possible about each service on this website. However, please note that it is your responsibility to check with your chosen hotel in the event that you require any special services such as babysitting, or if you require a room with a sea view, etc.

Payment for such services or special requirements should be made directly to the hotel/Airline and it is your responsibility to verify these charges with the hotel prior to making your booking.

In the event that you will be arriving late at the hotel, it is your responsibility to advise the hotel of the same by using the telephone number provided on the booking confirmation. [Will there be a hotel number provided in the confirmation?] Where car parking and leisure facilities are available, please note that the hotel may impose additional charges for these services. Furthermore, please note that leisure facilities may not always be in the same building as your accommodation. We highlight again that it is your responsibility to check with the hotel about the services referred to above before you make your booking. Please note that car parking may be quite limited at certain hotels and that cars are always parked at the owner's risk.

Trip Planner:

We provide you with an informational tool to assist you in planning your vacation. What we do is use your indicated preferences, such as planned vacation dates, type of vacation, preferred level of activity and destination preferences, together with our proprietary algorithm, in order to provide you with a travel itinerary. Please note that in order to provide an itinerary to you, we use information obtained from various sources regarding travel destinations, itineraries, hotels, routes, sites, attractions, distances and times, as well as our own experiences travelling in the relevant area. Please realize that travel information, by its nature, is highly personal and highly changeable. While we make efforts to ensure that you will receive a travel itinerary and information that fit your needs and tastes and are up-to-date, we cannot and do not represent or warrant that the itinerary or information that we will provide you will accurately reflect your tastes or needs or accurately reflect the state or availability of any destinations, hotels, routes, sites or attractions. You must do your own research, contact all relevant service providers and use your common sense before making any travel decisions, payments or reservations. These are your decisions to make.

Terms & Conditions of using Payment Gateway:

If you are using the Payment gateway to pay online using Debit/Credit Cards or Net banking. You are doing so with the consultation/approval of the card owner (if case if you are not the card holder yourself).

If the payment is not processed because of any reason you are supposed to deposit cash in our Account within next 24 hours else the booking will be cancelled.

If transaction is found suspicious by our risk management team and to protect your payment from potential fraud, we are forced to identify the credit card holder before we proceed with the payment. You may be asked to submit identification proof along with front copy of your credit card by email to complete your transaction. Failing which your transaction will be cancelled.

Please get in touch with our nearest support office to get help in this regard or email us.

Transaction processing charge will be borne by the user for using the payment Gateway.

If the transaction has been cancelled by the user, processing charges still may apply to the Agent/card holder.

Payment Gateway is an additional Payment option available for the user and is not the only option for making Payments. You can contact your nearest support office to make your reservation by paying cash or transferring funds via wire transfers.

Credit Card Information

Tourdeguide.com does not store your full credit card information on our servers. We do, however, store only the last 4 digits of your card number so that we can remind you later of the card you used during the reservation process.

Disqus Comment Policy:

Stay On-topic

Be sure your topic matches the general theme of the channel. For example, all discussions on Talk Shop should pertain to fashion and beauty. Not sure if you’re posting to the right channel? Check the channel’s About section, or recently-added discussions to get an idea of what subjects are appropriate.

No Self-promotion

A discussion or comment that contains only a link to your blog, a product, or your article on another site will almost always be removed.

Choose Your (Curse) Words Wisely

Comments that contain profanity are automatically held for moderator review before being posted. Depending on the context of the comment, it may be removed. Profanity used to insult, antagonize, or inflame will always be removed.

Don’t Be a Jerk

Personal attacks and harassment will not be tolerated. Sexist, racist, misogynist, homophobic, and broad, offensive generalizations about groups of people are simply not allowed. Comments or discussions written intentionally to provoke will also be removed.

Don’t Copy and Paste

If you didn’t write it, or haven’t properly cited the article you’re quoting, don’t post it.

English Only

We currently only support English-only discussions on Disqus channels. Non-English comments and discussions will be removed.

Always strive to add value to every interaction and discussion you participate in

There are a lot of discussions that happen every day on Disqus. Before joining in a discussion, browse through some of the most recent and active discussions happening in the community, especially if you’re new there.

If you are not sure your post adds to the conversation, think over what you want to say and try again later.

Keep it tidy

Help make moderators’ lives easier by taking a moment to ensure that what you’re about to post is in the right place. That means:

  • don’t post off-topic comments or discussions: check the Explore pageto find the appropriate channel for your topic
  • don’t cross-post the same thing multiple times
  • review any specific posting guidelines for the community: some communities such as a movies community may have specific rules regarding spoilers.
  • check if another active discussion on your topic has already been posted

Privacy Policy:

Tourdeguide.com respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our websites.

In general, you can visit Tourdeguide.com website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

Some of our web pages use "cookies" so that we can better serve you with customized information when you return to our site. Cookies are identifiers which web sites send to the browser on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.

With specific reference to booking/e-commerce transactions, Tourdeguide.com collects the following personal sensitive information from you while transacting through Tourdeguide.com:

Name and Sex

Phone Number

Address

Date of birth in case of a child

Tourdeguide.com does not sell or trade upon any of the above foregoing information without the consent of the user or customer. The foregoing information collected from the users/customers/travellers is put to the following use:

Customer name, address, phone number, traveller's name and age are shared with applicable service providers like the airlines, hotels, etc., for the purpose of reservation and booking the services for the customer/travel ler.

Information like Mobile no, e-mail address and postal address may be used for promotional purposes, unless the customer/user "opts-out" of such use. If you choose not to share this information, you can still visit the Tourdeguide.com website, but you may be unable to access certain options, offers and services.

Tourdeguide.com takes appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Please contact us on contact@tourdeguide.com to obtain names and addresses of the specific entitles that shall have access to your personal information in a given transaction.

Tourdeguide.com will continue to enhance its security procedures as new technology becomes available, and ensures that its security procedures are compliant with current applicable regulations.

If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies.

Tourdeguide.com takes your privacy concerns seriously and will not share your personal information without your consent.

If you choose to use one of the features below, your information will be used as follows: Tourdeguide.com will never disclose or sell any of your personal information, including your name, address, shopping, or transaction history to any third party without your permission. If you are a member, we will use your e-mail address to send correspondence about Tourdeguide.com, including:

Reservation confirmations

Important updates about your travel plans

Newsletters

Notifications of travel specials if you have additional questions or concerns regarding the Tourdeguide.com site please e-mail us at contact@tourdeguide.com. We read every customer e-mail and will respond as soon as possible.

All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Disclaimer:

You warrant that you are at least 18 years old and possess the legal authority to accept this agreement and to use this website in accordance with the terms and conditions of this agreement.

You agree to be financially responsible for all of your actions on this website as well as for the use of your name and credit card account to pay for services at this website by members of your household, including minors living with you.

You also warrant that all information supplied by you or members of your household in using this website is true and accurate. You agree that all notices, disclosures, agreements and other communication that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.

We have the right at any time to change or discontinue any aspect or feature of this site, including, but not limited to, content, hours of availability, and equipment needed for access or use.

When you reserve an itinerary with us, we will charge your credit card with the full amount immediately unless otherwise specified. The full amount is the total cost of your reservation and includes the item selected, taxes and service charges unless stated otherwise. The rates on this website are applicable only if the reservation was directly made through us. These rates are not available directly at the hotel.

Please kindly be aware that it is your responsibility to carefully check the details of your reservation both before you submit the reservation and after your reservation is confirmed. In case of any cancellation or modification later on, you are subject to the applicable fees according to the cancellation/modification policy.

Should you wish to cancel or amend your confirmed reservations, you must make the cancellation or amendment request through your member page.

Maps, hotel information and travel guides provided by us are intended for planning purposes only. This data is provided to you "as is" and you agree to use it at your own risk. We make no guarantees or representations regarding content quality, accuracy or reliability.

We accept no responsibility and cannot be held liable for any claim, demand or action, alleging any loss, injury or damages, direct or indirect, which may result from the use of the information.

All content remains solely our intellectual property (or that provided by third parties to us) and is protected by copyright. All content on this website is owned, held or licensed by us and may not be used without written permission from us. Any commercial use of the content, without the written permission is strictly prohibited.

General Disclaimer

Tourdeguide.com makes every effort to ensure that any materials or rates displayed on this website are accurate at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position. Tourdeguide.com hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website. All offers, prices, and conditions of sale may be subject to change without notice including eligibility, minimum or maximum stays, seasons and/or blackout dates, and/or other conditions/restrictions.

Tourdeguide.com will not be responsible for any losses if, for any reason, the debit/credit card, billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in rates or any other charges that may occur during the verification or billing process.

Tourdeguide.com makes every effort to work with hotels which provide an acceptable standard of service and accommodation for the price paid. Tourdeguide.com hereby expressly disclaims any representation, warranty or undertaking in relation to the quality or adequacy of any hotel listed on our website.

Tourdeguide.com will not be liable to pay any compensation if we (the company) or you (the customer) are forced to cancel or in any way change your booking as a result of situations outside our control which we, nor our suppliers, could foresee or avoid, even with all due care. For example: war or threat of war, civil strife, industrial disputes, natural disaster or terrorist activity.

Links to the Third- Party Sites

This Web site may contain links to Web sites operated by parties other than Tourdeguide.com. Such links are provided for your convenience only. Tourdeguide.com does not control such Web sites, and is not responsible for their contents. Tourdeguide.com's inclusion of links to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. Tourdeguide.com is not responsible for any loss or damage of any sort incurred as a result of dealings on your part with any third-party website or operator of such website. Access to any other Internet sites linked to the Site is at the user's own risk.

No Unlawful or Prohibited Use

As a condition of your use of this Web site, you warrant to Tourdeguide.com that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

You are specifically prohibited from use of this site for the following:

Actions that impose unreasonably large load on the website's infrastructure, including but not limited to 'SPAM' or other such unsolicited mass e-mailing techniques.

Upload, post, email or otherwise transmit information which you do not have a right to transmit under any law or contractual relationship.

Violating any applicable local, state, national or international law including, but not limited to, any regulations having the force of law.

SSL (Secure Socket Layer) security is enabled on the site.

In case of any disputes the law applicable would be based on the Indian Governing Law.

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